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Frequently Asked Questions
Simply fill out our online reservation form with your event details. Once we confirm availability, we'll contact you to finalize your reservation and payment.
No. Submitting a reservation request does not guarantee availability. Your reservation is only confirmed after you receive a confirmation from us.
A $100 non-refundable deposit is required to secure your reservation. The remaining balance is due before or at delivery unless otherwise agreed upon. Deposit is non-refundable.
Yes! We handle delivery, setup, and takedown so you can enjoy your event stress-free.
We currently deliver throughout our local service area. If you're unsure whether we service your location, contact us before booking.
Delivery times vary depending on our schedule, but we'll coordinate a delivery window with you before your event.
Standard rentals are picked up the same evening unless you've selected the overnight rental option.
Yes! Overnight rentals are available for an additional $25 on all inflatables.
Yes. Most inflatables require a standard electrical outlet within approximately 100 feet of the set up location. If power isn't available, let us know and we can discuss generator options if offered.
Safety is our top priority. If severe weather is expected we'll work with you to reschedule your rental when possible according to our cancellation policy.
No. Inflatables should never be operated in unsafe weather conditions, including strong winds, lightning, or severe storms. We reserve the right to cancel or end rental if conditions become unsafe.
Yes. A responsible adult (18+) must supervise the inflatable at all times while it is in use.
Each inflatable has its own occupancy and weight limits. We'll provide those guidelines for the specific unit you rent.
Some inflatables are designed for both children and adults, while others have age or weight restrictions. Please ask if you're unsure about a specific unit.
Please refer to our Cancellation Policy for complete details. If you need to cancel or reschedule, contact us as soon as possible and we'll do our best to accomodate you.
Yes! We carry liability insurance for our business. Proof of insurance is available upon request.
We're happy to help! Visit our Contact Us page or give us a call and we'll answer any questions you have.
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